Terms of Service

Last Updated: [Sept 2022]

Welcome to [Joybasket.store]. These Terms of Service govern your access to and use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. These terms are intended to be read together with our Privacy Policy and Return & Refund Policy. For an Indian e-commerce business, the terms should also be consistent with applicable consumer-protection requirements, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. (Consumer Affairs)

1. General Terms

By using [Joybasket.store], you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information you provide to us is accurate and complete.

• You will use our website only for lawful purposes.

• You will not misuse, interfere with, or attempt to compromise our website or services.

We reserve the right to update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

2. Account Terms

Certain features may require you to create an account or provide personal information.

You are responsible for:

• Providing accurate information.

• Keeping your account credentials confidential.

• Maintaining the security of your account.

• Not allowing unauthorized persons to use your account.

If we reasonably believe that an account is being misused, fraudulent, or used in violation of these Terms, we may suspend or terminate the account, subject to applicable law.

You may also place orders without creating an account if this option is made available on our website.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, sizes, colours, and other information displayed on our website are accurate.

However:

• Actual colours may vary depending on your device or screen.

• Packaging may occasionally differ from product images.

• Minor variations may occur between product images and the actual product.

• Availability and specifications may change without prior notice.

We do not knowingly misrepresent the characteristics or quality of products. Applicable Indian consumer-protection requirements continue to apply to products sold through our website. (Consumer Affairs)

4. Pricing and Payment

All prices displayed on [Joybasket.store] are in Indian Rupees (INR) unless stated otherwise.

Prices may include or exclude applicable taxes, shipping charges, or other charges as clearly indicated during checkout.

We reserve the right to correct pricing or listing errors. If a significant pricing error occurs, we may contact you before processing the order or cancel the affected order and provide an appropriate refund where applicable.

Available payment methods may include:

• UPI

• Credit/debit cards

• Net banking

• Wallets

• Cash on Delivery (if available)

• Other payment methods displayed at checkout

Payments may be processed through third-party payment providers. We generally do not store complete card details such as CVV numbers on our own systems.

5. Order Placement and Acceptance

Placing an order on our website constitutes an offer by you to purchase the selected product.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily guarantee final acceptance of the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances such as:

• Product being unavailable

• Incorrect product or pricing information

• Suspected fraudulent activity

• Incorrect or incomplete customer information

• Delivery restrictions

• Technical errors

• Duplicate or unusually large orders

• Other circumstances permitted by applicable law

If we cancel an order after receiving payment, the applicable amount will be refunded through the original or an appropriate payment method, subject to applicable payment-processing procedures.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe shown on our website or communicated to you.

Delivery times may vary depending on:

• Delivery location

• Product availability

• Courier/logistics partner

• Weather or natural events

• Public holidays

• Operational or transportation delays

• Events outside our reasonable control

We are not responsible for delays caused by circumstances beyond our reasonable control.

You are responsible for providing a correct and complete delivery address and contact number. Additional charges or delivery issues resulting from incorrect information may apply where permitted by law.

Where a product is not delivered within the represented delivery period or does not conform to the applicable description/specifications, consumer rights and available remedies will apply in accordance with applicable law. (Consumer Affairs)

7. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are governed by our [Return & Refund Policy].

Depending on the product and circumstances, we may offer:

• Return

• Replacement

• Refund

• Cancellation

Eligibility may depend on factors such as the product category, condition of the product, reason for return, and time elapsed since delivery.

Products that are damaged, defective, incorrect, or materially different from the advertised product will be handled in accordance with applicable law and our published policies.

Customers may be required to provide photographs, videos, order information, or other reasonable evidence to help us investigate a claim.

We will not use a return policy to unlawfully restrict consumer rights. The Consumer Protection (E-Commerce) Rules specifically address situations involving goods that do not conform to advertised/agreed specifications or delayed delivery. (Consumer Affairs)

8. Prohibited Uses

You must not use our website to:

• Break or violate any applicable law.

• Commit fraud or facilitate fraudulent transactions.

• Provide false or misleading information.

• Attempt to gain unauthorized access to our systems.

• Introduce viruses, malware, or harmful code.

• Interfere with website security or functionality.

• Copy, reproduce, or exploit our website content without permission.

• Scrape or automatically collect website information for unauthorized purposes.

• Use our website for unlawful or abusive activities.

• Place orders using stolen payment information or another person's identity.

• Abuse promotional offers, discounts, coupons, or referral programs.

We may take appropriate action where prohibited activity is identified.

9. Intellectual Property

All content on [Joybasket.store], including logos, branding, graphics, product descriptions, photographs, text, website design, and other materials, is owned by or licensed to us unless otherwise stated.

You may use the website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

10. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, marketing, customer support, website hosting, and other functions.

Your use of certain third-party services may also be subject to their own terms and policies.

We are not responsible for independent third-party services to the extent permitted by applicable law.

11. Website Availability

We try to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption

• Completely error-free

• Free from technical problems

• Free from viruses or other harmful components

We may temporarily suspend or modify website functionality for maintenance, security, upgrades, or other operational reasons.

12. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Joybasket.store shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Nothing in these Terms is intended to:

• Exclude or restrict liability that cannot legally be excluded or restricted;

• Remove or restrict statutory consumer rights;

• Limit liability for fraud or other matters where such limitation is prohibited by law.

Our liability, where legally permitted to be limited, will generally be limited to the amount paid by the customer for the relevant product or order giving rise to the claim.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This provision does not limit any rights or remedies available to consumers under applicable Indian law.

14. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, extreme weather, war, government restrictions, strikes, transportation disruptions, internet or infrastructure failures, epidemics, or other similar events.

We will make reasonable efforts to resume affected services when possible.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction rules applicable to consumer disputes, courts and competent authorities in [PUNE, MAHARASHTRA] shall have jurisdiction over disputes arising from these Terms.

Nothing in this section is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

16. Contact Information

For questions regarding these Terms, orders, returns, or customer support, contact us:

Store: [Joybasket.store]
Owner/Legal Business Name: [PRATIK / REAL BROTHERS]
Email: [paptil2002@gmail.com]
Phone: [8530408174]
Address: [WAGHOLI, PUNE, MAHARASHTRA, INDIA]