Privacy Policy

Last Updated: [Sept 2023]

At [Joybasket.store], we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or purchase from our website.

By using [Joybasket.store], you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide

When you create an account, place an order, contact us, subscribe to our communications, or otherwise interact with our store, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Billing and shipping address
• PIN/postal code
• Order and purchase details
• Payment-related information
• Customer service communications
• Reviews, feedback, or other information you voluntarily provide

We only request information that is reasonably necessary for the relevant purpose.

B. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Referring website
• Date and time of visits
• Approximate location derived from technical information
• Website interaction and usage information

This information may be used to maintain website security, understand website usage, and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm payments and transactions
• Provide customer support
• Communicate with you regarding your orders
• Handle returns, refunds, exchanges, and complaints
• Improve our products, website, and services
• Personalize your shopping experience
• Send promotional communications where permitted and where you have provided the required consent
• Detect and prevent fraud, misuse, unauthorized activity, or security threats
• Maintain website functionality and security
• Comply with applicable laws and legal obligations
• Resolve disputes and enforce our terms and policies

Where consent is required by applicable law, we will seek consent in an appropriate manner. Under India's DPDP framework, consent is intended to be informed, specific, clear, and capable of being withdrawn.

3. Cookies and Similar Technologies

[Joybasket.store] may use cookies and similar technologies to make our website function properly and improve your shopping experience.

Cookies may help us:

• Keep products in your shopping cart
• Remember preferences
• Maintain login/session functionality
• Understand how visitors use our website
• Measure website performance
• Improve website functionality
• Support relevant advertising or marketing, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

If we use third-party advertising, analytics, or tracking technologies, those providers may also place or access cookies according to their own policies.

4. Third-Party Services

To operate our store, we may use trusted third-party service providers, such as:

• Shopify or other e-commerce infrastructure providers
• Payment gateways and payment processors
• Shipping and logistics companies
• Analytics providers
• Marketing and advertising platforms
• Email/SMS/WhatsApp communication providers
• Customer support tools
• Fraud prevention and security services

These providers may process information necessary to perform their services.

For example, payment information may be processed directly by the relevant payment gateway rather than being stored by Joybasket.store.

We do not intend to sell your personal information to third parties.

Where third parties process information on our behalf, we expect them to use the information only for authorized purposes and to maintain appropriate security measures.

5. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method you choose, information such as your name, billing details, transaction information, or other payment-related details may be shared with the relevant payment provider.

[Joybasket.store] does not intentionally store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our own systems unless specifically required and lawfully permitted.

You should also review the privacy policy and security practices of the payment provider you use.

6. Order and Delivery Information

When you place an order, we may share necessary information with shipping and logistics partners so that your order can be delivered.

This may include:

• Customer name
• Delivery address
• Mobile number
• PIN code
• Order details

Such information is shared only to the extent reasonably necessary for order fulfilment and delivery.

7. Marketing Communications

If you provide the appropriate consent, we may send you information about:

• New products
• Special offers
• Discounts
• Promotions
• Store updates

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us at [papatil2002@gmail.com].

Please note that you may still receive essential transactional communications, such as order confirmations, delivery updates, refund notifications, or important account-related messages.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

These measures may include:

• Secure website connections
• Access controls
• Restricted access to customer information
• Secure third-party service providers
• Security monitoring and fraud prevention measures

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Complying with applicable legal, tax, accounting, and regulatory requirements

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the ability to:

• Request information about how your personal data is processed
• Request access to certain personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request assistance regarding your personal data
• Raise a complaint regarding our handling of your personal information

To exercise applicable rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests to prevent unauthorized access to personal information.

11. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children in circumstances where collecting their personal information would be prohibited by applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us improperly, please contact us at [papatil2002@gmail.com].

12. Third-Party Websites

Our website may contain links to third-party websites, applications, social-media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Data Breaches and Security Incidents

If we become aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and make required notifications within the applicable legal framework.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Grievance and Contact Information

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:

Store Name: [Joybasket.store]
Owner/Business Name: [PRATIK / REAL BROTHERS]
Email: [paptil2002@gmail.com]
Phone: [8530408174]
Address: [WAGHOLI, PUNE, MAHARASHTRA, INDIA]
Grievance Contact: [SIDDIK SHAIKH]
Grievance Email: [shaikhsiddik991@gmail.com]

We will make reasonable efforts to review and respond to privacy-related requests and complaints within the time period required under applicable law.

16. Applicable Law

This Privacy Policy shall be governed by the applicable laws of India. Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the applicable laws and jurisdiction of India, subject to any mandatory consumer or data-protection rights available under law.