Shipping policy

Shipping Policy

Last Updated: [Sept 2022]

At [Joybasket.store], we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer shipping through trusted courier and logistics partners.

Available shipping methods may include:

  • Standard Shipping: [3 to 7 BUSINESS DAYS]

  • Express Shipping: [1 to 3 BUSINESS DAYS] — if available

  • Cash on Delivery (COD): Available for eligible locations/orders

The available shipping method will be displayed during checkout based on your delivery location and order.

2. Order Processing

Orders are generally processed within [1 to 2 ] business days after successful order placement/payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to inform you.

3. Delivery Timeframes

Once your order has been dispatched, estimated delivery time is:

Standard Delivery: [3 to 7 BUSINESS DAYS]

Delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

The estimated delivery date shown at checkout or communicated after purchase is an estimate and not an absolute guarantee.

4. Shipping Costs

Shipping charges are:

Shipping Cost: [₹49]

We may offer free shipping on orders above:

Free Shipping Threshold: [₹499]

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, we will provide tracking information through [EMAIL/SMS/WHATSAPP], where tracking is available.

You can use the tracking number provided to monitor your shipment through the relevant courier's tracking system.

Please allow [2 Hours] after dispatch for tracking information to become active.

6. Delivery Issues

If your package arrives damaged, opened, incorrect, or contains a missing item, please contact us as soon as possible at:

Email: [papatil2002@gmail.com]
Phone/WhatsApp: [8530408174]

For damaged or incorrect deliveries, we may request photographs, videos, order details, or other information to help us investigate the issue.

Please do not throw away the product packaging until your issue has been resolved.

7. Delayed or Failed Deliveries

Occasionally, deliveries may be delayed because of:

  • Courier or logistics issues

  • Incorrect or incomplete address

  • Customer unavailable at the delivery address

  • Weather or natural events

  • Public holidays

  • Transportation disruptions

  • Remote or difficult-to-service locations

  • Other circumstances beyond our reasonable control

If a delivery attempt fails, the courier may make another attempt or contact you using the information provided with your order.

Customers are responsible for providing an accurate delivery address and reachable contact number.

8. Undelivered or Returned Shipments

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, please contact us at [papatil2002@gmail.com].

Any applicable re-shipping charges or refund deductions will be handled according to our [Return & Refund Policy] and applicable law.

9. International Shipping

[CHOOSE ONE: We currently ship only within India.]

OR

We currently offer international shipping to selected countries. International shipping charges and estimated delivery times will be displayed at checkout where available.

International customers may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country.

International delivery times may vary significantly because of customs clearance and local delivery conditions.

10. Contact Us

If you have questions about shipping or your order, please contact us:

Store: [Joybasket.store]
Email: [papatil2002@gmail.com]
Phone/WhatsApp: [8530408174]
Address: [WAGHOLI, PUNE, MAHARASHTRA, INDIA]

We’re happy to help and will make reasonable efforts to resolve shipping-related concerns as quickly as possible.