Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at papatil2002@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at papatil2002@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at papatil2002@gmail.com.

Last Updated: [Sept 2022]

At [Joybasket.store], we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, we’ll work with you to provide an appropriate return, replacement, exchange, or refund, subject to this policy and applicable Indian consumer law.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is materially different from its description or specifications.

  • The product qualifies for return under the applicable product-specific return conditions.

  • The product is unused and in its original condition, packaging, tags, and accessories, where applicable.

Products must generally be returned in the same condition in which they were received.

Some products may have different return conditions due to their nature. Please check the product page before placing your order.

2. Return Timeframe

Return requests must be submitted within [7 DAYS] from the date of delivery.

To request a return, contact us at:

Email: [papatil2002@gmail.com]
Phone/WhatsApp: [8530408174]

Please provide your order number, reason for return, and photographs/videos where applicable so that we can process your request efficiently.

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request:

  • Order number

  • Photographs of the product

  • Photographs of the packaging

  • Short video showing the issue, where useful

  • Description of the problem

After reviewing the issue, we may offer a replacement, exchange, refund, or other appropriate resolution, depending on the circumstances and product availability.

Please keep the original product and packaging until we confirm the next steps.

4. Return Process

To request a return:

  1. Contact us at [papatil2002@gmail.com] within [7 DAYS] of delivery.

  2. Provide your order number and reason for the return.

  3. Provide photographs/videos if requested.

  4. We will review your request and confirm whether it is eligible.

  5. If approved, we will provide return instructions.

  6. Send the product according to the instructions provided.

  7. Once the returned product is received and inspected, we will process the applicable refund, replacement, or exchange.

5. Refunds

Once your return is received and approved, we will initiate the refund within [5 to 7 Days].

The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

Refunds will generally be issued to the original payment method, where technically possible.

For Cash on Delivery orders, refunds may be processed through [BANK TRANSFER/UPI/OTHER METHOD], subject to the information required from the customer.

If a refund is delayed beyond the stated timeframe, please contact us at [papatil2002@gmail.com].

6. Exchanges and Replacements

Where available, we may offer an exchange or replacement for:

  • Damaged products

  • Defective products

  • Incorrect products

  • Products that do not match the applicable order specifications

An exchange or replacement is subject to product availability.

If the same product is unavailable, we may offer a refund or another appropriate solution.

7. Return Shipping Costs

Damaged, Defective, or Incorrect Products

If the return is due to a product being damaged, defective, incorrect, or otherwise not as described, [JOYBASKET.STORE WILL COVER THE RETURN SHIPPING COST / CUSTOMER WILL NOT BE CHARGED FOR RETURN SHIPPING], subject to verification.

Change of Mind / Other Eligible Returns

For eligible returns requested for reasons other than a product defect, damage, incorrect item, or non-conformity:

Return Shipping: [CUSTOMER PAYS / JOYBASKET.STORE PAYS]

Any applicable return shipping charges or deductions will be communicated before the return is finalized.

8. Non-Returnable Items

For hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for return unless they are damaged, defective, incorrect, or otherwise covered by applicable law.

Non-returnable categories may include:

  • Personal-care or hygiene products that have been opened or used

  • Cosmetics or beauty products that have been opened or used

  • Intimate/personal-use products

  • Customized or personalized products

  • Products specifically marked as non-returnable on the product page

  • Gift Cards

Important: Non-returnable status does not remove any mandatory consumer rights or remedies available under applicable Indian law.

9. Products Damaged After Delivery

Returns may be refused where the product has been damaged after delivery due to misuse, improper handling, accidents, unauthorized modifications, or normal wear and tear, except where applicable law provides otherwise.

10. Cancellation

Orders may be cancelled before dispatch by contacting us at [papatil2002@gmail.com] or through any cancellation option available on our website.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Any refund for an approved cancellation will be processed according to the applicable refund procedure.

11. Refund Exceptions

A refund may not be available where:

  • The product does not meet the return conditions.

  • The return request is outside the applicable timeframe.

  • The product has been used or damaged by the customer.

  • Required return information or evidence is not provided.

  • The product belongs to a valid non-returnable category.

These conditions are subject to applicable consumer-protection laws.

12. Contact Us

For return, replacement, exchange, or refund assistance, please contact:

Store: [Joybasket.store]
Email: [papatil2002@gmail.com]
Phone/WhatsApp: [8530408174]
Address: [WAGHOLI, PUNE, MAHARASHTRA, INDIA]

We aim to handle every return fairly and transparently and to resolve customer concerns as quickly as reasonably possible.